Frequently Asked Questions

Answers to the questions we hear most often. If you still need a hand, we are happy to help.

Your subscription

Your plan, included book credit and renewal date are shown in your account. AI access is managed separately from manual writing access, so you can continue writing manually if AI access ends.

Questions & writing

Photos & formatting

Your printed book

Shipping & gifting

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Frequently Asked Questions

Your subscription

What is included in a subscription?

Can I invite two storytellers that share an email address?

What happens when my subscription ends?

What is your return policy?

Questions & writing

Can I choose the questions?

Can I change my weekly question?

What happens if I miss a question?

How do I submit my story?

Is there a word or page limit to my stories?

Is it possible to write more than one story per week?

Photos & formatting

Can I include photos? How many can I add?

Can I include captions with my photos?

Can I edit or add on to my stories?

Can you respond in a foreign language?

Your printed book

What do the books look like? Can I customise the cover?

Can I purchase extra books?

How will my story look in the printed book?

Can I gift a colour book?

Can my family’s stories be printed in the same book?

Can I change the order of my stories in the printed book?

Shipping & gifting

Can you ship internationally?

How long does it take for orders to be delivered?

Can I print out the gift card?

Can my friends and family order a copy of my book?